The Pulse Employee Newsletter

January 2026: Issue 54

Our newsletter contains stories about our clients, vendors and employees. If you have a story to share, email marketing@protossecurity.com. This month, we’re excited to announce our 23rd group of Unite in Action Award recipients. Read on to find out who the winners are!

Mark Westman, Manager of Security Projects

Protos - Roanoke

Nominated by: Sean Cook

Reason: Mark Westman is a truly valuable asset to the Protos team. In his role as Manager of Security Projects, Mark serves as the primary developer and lead supporter for all Post Order work across our network. His contributions have been both extensive and impactful — he has directly built, formatted or supported the creation of over 100 Post Orders and personally visited more than 200 sites this year alone.

Beyond his core responsibilities, Mark has been instrumental in supporting multiple RFPs, providing technical insight, operational context and on-the-ground perspective that have strengthened our client partnerships and service delivery.

What sets Mark apart is his unmatched dedication and responsiveness. He consistently drops everything to address critical issues, working tirelessly to identify root causes, implement solutions and ensure complete resolution. His tenacity, professionalism and relentless commitment to excellence exemplify the very spirit of teamwork and action that this award represents.

Mark’s work ethic is beyond reproach, and his contributions continue to elevate the standards of Field Operations and Project Management across Protos. He is, without question, one of the hardest-working and most dependable individuals I have ever had the privilege to work alongside.

Callan Goodall, Dispatch Supervisor

Protos - Roanoke

Nominated by: Kerry Bradley

Reason: I am nominating Callan for the quarterly role in recognition of her consistent dedication and leadership.

Stay Curious: Callan actively seeks to improve how work orders are understood and completed. By training new intake staff every Saturday, she asks thoughtful questions, shares best practices and ensures they understand not just the how, but the why behind our processes.

Take Ownership: Callan voluntarily takes ownership of onboarding by committing her Saturdays to train one intake person at a time. She ensures each trainee is fully supported and confident in handling work orders, demonstrating accountability beyond her core responsibilities.

Build Relationships: Through one-on-one Saturday training, Callan builds strong, trusting relationships with new team members. Her approachable and patient teaching style helps new hires feel welcomed and supported from day one.

Be Principled: Callan leads by example, emphasizing accuracy, consistency and integrity in work order processing. She sets clear expectations and reinforces doing the right thing the right way, even when it requires extra time and effort.

Callan’s commitment to developing others and upholding our values makes her highly deserving of this quarterly recognition.

Hope Ingraham, Senior Service Agent

Protos - Roanoke

Nominated by: Patrick Fortuna

Reason: I would like to nominate my partner, Hope, for the Unite in Action Award for consistently demonstrating what it means to be principled. In every situation, especially during challenging and unique circumstances, Hope leads with integrity, accountability and professionalism. She always does the right thing, even when it’s difficult, and takes ownership of her actions without hesitation. Her positive attitude and ethical approach build trust with colleagues and vendors alike, making her a pleasure to work with. When Hope is involved, I am confident decisions are made thoughtfully and outcomes are achieved the right way.

Sandy Owens, Operations Compliance Coordinator

Protos - Houston

Nominated by: Rachel Richey

Reason: I'd like to nominate Sandy Owens for her exceptional diligence and commitment to compliance excellence. She consistently demonstrates principled decision-making, ownership of her work, and strong cross-department relationship building as she ensures every officer is fully cleared and all documentation steps are complete and accurate. Sandy’s attention to detail and collaborative approach strongly reflect our core values and directly support operational success - and she does it all with a smile!

This month, we honored National Law Enforcement Appreciation Day on January 9, expressing our gratitude for the dedication and service of law enforcement professionals who help keep our communities safe. We also observe Martin Luther King Jr. Day on the 19th, a time to reflect on Dr. King’s enduring legacy of leadership, service and equality. As we begin the year together, these observances remind us of the importance of respect, unity and commitment to making a positive impact in the communities we serve.

Marketing Team Spreads Holiday Cheer Virtually

The Marketing team came together virtually for a holiday luncheon over Microsoft Teams, celebrating the season with a series of fun and festive games and activities. Team members showed off their creativity and competitive spirit through challenges like Most Festive Holiday Attire, Non-Dominant Hand Snowflake Drawing, Most Unexpected Talent, a 10-Second Pitch for the Best Holiday Movie and Most Spirited Virtual Background. This showcased the creativity and team spirit that keeps our Marketing team connected, wherever they are.

Department Team Holiday Cards

We love seeing our teams and departments get into the holiday spirit by creating and sharing their own holiday cards. Each card reflects the creativity, personality and camaraderie that make our teams so special. Be sure to swipe through to enjoy the festive designs and the holiday cheer they shared with all of us.

Roanoke Department Tree Decorating Contest 

Friendly competition also added to the fun at the Roanoke office with their annual Tree Decorating Contest, where teams showcased their creativity and holiday cheer. The results were impressive across the board, with the Service Team taking first place and the Accounting Team earning second place. Congratulations to all teams for their festive imagination and enthusiasm; it made the season even brighter.

Protos Remote Services Recognizes Kim Dunpont, Monitoring Lead

We would like to recognize Kim Dunpont, Monitoring Lead for Protos Remote Services, for her outstanding contributions over the last few months.

During a period of transition while searching for a new supervisor, Kim stepped up without hesitation to ensure continued team coverage and provide the leadership needed to keep operations running smoothly. She consistently went above and beyond her normal responsibilities to support the team and maintain stability during this time.

Kim’s dedication and willingness to lead during a critical period played an important role in keeping the team on track. We truly appreciate her commitment and the positive impact she made during the transition.

Way to go, Kim! We thank you for your hard work and commitment.