The Pulse Employee Newsletter

August 2025: Issue 49

Our newsletter contains stories about our clients, vendors and employees. If you have a story to share, email marketing@protossecurity.com. This month, we’re excited to announce our 18^th group of Unite in Action Award recipients. Read on to find out who the winners are!

Miguelinda Sanchez, Payroll Lead Specialist

Protos Off-Duty Services

Nominated by: Amy Dreese

Reason: Miguelinda is a testament to our values. She approaches every task with a deep sense of responsibility and takes full ownership from start to finish, ensuring outcomes meet the highest standards. Her commitment to continuous improvement is evident in her proactive approach – always asking thoughtful questions, seeking innovative solutions and looking for ways to enhance how we work. A dependable team player, she willingly collaborates across teams and is often the first to volunteer for new initiatives, always ready to support others. She also demonstrates unwavering integrity in all her actions, earning the trust and respect of her colleagues. Her contributions have a lasting positive impact on both our team culture and organizational goals. Miguelinda is a gem!

Morgan Boudreau, Manager of Vendor Enrollment

Protos Security

Nominated by: Glen Sider

Reason: Morgan exemplifies the values of Staying Curious, Taking Ownership and Building Relationships in every aspect of her role. As Manager of Vendor Enrollment, she leads the team responsible for welcoming all new vendors into the Protos network while ensuring their initial compliance with our insurance, licensing and contractual requirements. Morgan consistently takes ownership—not only of her assigned work but also of challenges brought to her from other departments. Her proactive mindset and deep personal investment have earned her a reputation as someone who steps up, solves problems and delivers results. She stays curious by identifying root causes, improving internal processes and encouraging her team and peers to think beyond the status quo. Transparent and honest in her communication, she readily admits when something is unknown—then follows through to find the answers. When the Enrollment team recently launched a large-scale new workflow, Morgan led the initiative: drafting new policies and procedures, training her team and coordinating across departments to ensure a seamless rollout. In doing so, she fostered alignment and accountability – while also strengthening our network of trusted vendor partners. Morgan has also demonstrated exceptional leadership under pressure, stepping in as acting supervisor during Richard Kuehhas’ National Guard deployment in both 2024, and again covering the Compliance team during his 2025 leave. During the most recent covering period, Morgan also volunteered to run onboarding webinars for a colleague (in a different department) who was on PTO; ensuring that no vendor was left waiting to get started with Protos. Committed to continuous growth, Morgan has also sought out a mentorship to further enhance her leadership and communication skills. Her dedication to building strong relationships across the organization—and with our vendors—helps lay the foundation for long-term success. She is a tremendous asset to Protos and a worthy nominee for the Unite in Action award.

Alex Lawton, Recruiter

Protos Security

Nominated by: Rachel Richey

Reason: We are honored to nominate Alex for the Unite in Action award. We were facing the task of filling a key role for our organization, and it was more than just a staffing need — it was about finding the right person to shape the future of our team and company culture. Alex not only understood the assignment — she took ownership of it! Every candidate she brought to the table was thoughtful, intentional and such a strong fit that choosing just one became the hardest part of our selection process.

What stood out even more than the quality of her work was the heart she put into it. She stayed curious, asked the right questions, maintained open communication and made us feel fully supported from start to finish. Alex consistently builds strong relationships and goes above and beyond for our team — not just in this instance, but every day. Her commitment, care and partnership mean the world to us — and we value her tremendously.

Daneisha Burney, Fulfillment Agent

Protos Security

Nominated by: Kirk Powell

Reason: Since the start of the New Vendor Launch Lunch program, Daneisha has won 19 times. Her enthusiastic engagement in this VRM project demonstrates our unity in the goal of supporting business partners while bolstering our network to enable better customer service. She has thoroughly taken ownership of her role in that project; and with each new launch, she has played a part in building our relationships with new vendors across the country.

Kendall Guffey, Senior Service Agent

Bruce Davis, Field Operations Account Manager

Kevin Tice, Field Operations Account Manager

Protos Security

Nominated by: Sean Cook

Reason: Kendall Guffey, Bruce Davis and Kevin Tice have been pivotal to the success of one of our newest and largest clients, Vistra. Their collaborative, hands-on, boots-on-the-ground approach has set a new standard for client engagement and service delivery. Working seamlessly as a united front, they have not only ensured operational excellence but have also created what can only be described as “raving fans” within Vistra’s leadership.

Bruce and Kevin joined Protos in February as Field Operations Account Managers dedicated to Vistra. Kevin, based in Dallas, and Bruce, based in Chicago, each oversee more than 10 strategic sites. Beyond their core responsibilities, they have stepped up to support field operations across a wide range of needs—including guard tours, post order development and rapid response to both client and vendor escalations.

Kendall, operating from Roanoke, VA, has served as the anchor of this team effort. His leadership in establishing consistent, productive meetings, implementing structured operational practices and delivering outstanding responsiveness has been central to the team’s success.

Together, Kendall, Bruce and Kevin have demonstrated unwavering commitment to Protos, our client, and the integrity of every site under their watch. Not only were they recognized by Vistra Leadership but also our Corporate Leadership on a recent Client Feedback session in Roanoke, Virginia. Their professionalism, attention to detail and dedication exemplify the highest standards of our organization and make them deserving of this recognition.